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Reports Yes, we already talked about reports and that is one of the best functionalities that a CRM can offer us, however CRMs also allow us to save or download these reports, not only to have better control in your company but also to review where in the sales process are getting stuck or are losing their customers. In addition, all the information that the CRM collects also helps the software help you optimize those areas of your sales funnel, such as suggesting that you send an email to your prospects or leads that have gone cold.

Integration One of the advantages of CRM is that it can integrate other platforms that, although not originally in the software, manage to complement each other and keep a better record of your company's sales activities , such as e-commerce and call Indonesia WhatsApp Number Data centers. Yes, just as you read it, a CRM can have the ability to record calls, although in reality it is thanks to the integration of call center software.  

So you can also integrate tools that help you even build online stores. The best CRM on the market Some CRMs include integration tools that allow you to have better control and make the process of follow-up calls to your clients automatic. How to choose the best CRM for my business? If we always emphasize something, it is that no matter what the competition is doing, when choosing what you are going to implement for your business you should always take into account your needs as a company , your processes and what you want to achieve (AKA the reason why you have decided to implement that strategy or platform).