Once connected to HubSpot

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If this number is already linked to another WhatsApp account, but first disable this linking, and only then connect it to HubSpot. Restrictions There are a number of restrictions when connecting and using WhatsApp integration Each business account on WhatsApp can be linkedup to phone numbers. Once you connect your WhatsApp business account to HubSpot, only new messages are synced. Old conversations ARE NOT synchronized.  messages will only appear in the Conversations Inbox inside HubSpot. They .will notcome to the WhatsApp mobile or web application. Regular and business WhatsApp accounts Due to Meta requirements for WhatsApp integration.

You cannot connect personal accounts to HubSpot. The integration only works with photo editing servies business accounts. You can read more about switching from a personal to a business account in the WhatsApp documentation. How to Connect a WhatsApp Business Account to a HubSpot Channel You can connect an existing WhatsApp business account to a HubSpot channel, or create a new one. Open your HubSpot account and click on the settings icon gear icon.



In the left side menu, go to Inbox Inboxes. Click Connect a channel. Select WhatsApp. Click Continue with WhatsApp. By clicking Continue with WhatsApp, you agree to HubSpot's product specific policies a i , namely i Meta Platforms, Inc. "Meta" act as auxiliary data processors within DPA and ii if your Customer Data is hosted outside of the United States, then you agree that Meta will be subject to Exclusions Exceptions in HubSpot Regional Data Hosting Policy.